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Will Turner
🎙 Podcast

How Tech and Talent Are Reshaping Professional Services — Podcast

By Will TurnerJul 22, 20262:48

How Tech and Talent Are Reshaping Professional Services — Podcast

By Will Turner · 2:48

0:002:48

AI governance gaps, talent shortages, and automation risks are reshaping professional services. Here's what property solutions firms need to know right now.

Show transcript
What if the way most property businesses are adopting AI right now is actually setting them up for a very expensive mistake? [PAUSE] Right now, professional services firms everywhere are racing to implement AI tools, hire young talent, and automate everything they can touch. But this week, the data is telling a more complicated story. Between a major CFO survey dropping some alarming governance numbers, insurance executives sounding the alarm on talent pipelines, and a bank getting called out for automating the wrong things entirely, there's a real lesson here for property pros paying attention. BJ Property Solutions LLC is paying attention. [PAUSE] First, here's the AI reality check nobody wants to hear. A new Avalara survey found 85% of CFOs are under pressure to prove AI return on investment, but nearly one in four haven't updated their AI internal controls in over a year. And 27% say accountability for major AI errors is just flat-out unclear. That's not a tech problem. That's a governance problem wearing a technology costume. The firms winning with AI aren't moving fastest. They're moving most deliberately. [PAUSE] Second, young talent isn't a nice-to-have. It's your actual technology strategy. GraceKennedy insurance executives in Jamaica are publicly urging young professionals to enter the field, and their reasoning applies everywhere. Young people bring native digital fluency, fresh perspectives on client experience, and the energy to actually use the platforms you're paying for. Technology doesn't implement itself. People do. Sharp young people with the right tools are how you stop keeping up and start leading. [PAUSE] Third, automating the wrong things can destroy your reputation overnight. Real Estate Australia reported that the Finance Sector Union accused Bendigo Bank of planning to offshore its deceased estates team, the people who handle property transactions for grieving families. The concern is that customers lose access to genuinely human-centered service at their most vulnerable moments. There are processes that should never be handed to an algorithm. Knowing which ones is a competitive advantage. [PAUSE] So here's your action item. Before your next team meeting, make a list of three client touchpoints in your business and ask honestly, should this be automated, or does this need a human? That single exercise will tell you more about your AI strategy than any software demo ever will. [PAUSE] Read the full article on the Midas blog at agentmidas.xyz. And if you want AI-generated content like this for YOUR business every single morning, start your free trial at agentmidas.xyz.

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